Transparency behind our marketing claims
At Muttuo Mortgages, we want the information on our website to be clear, fair and easy to check.
Across our website, you may see statistics, statements or marketing claims that help explain our service, our experience, the lenders we work with, our tools, awards, customer outcomes or the support available through our team.
We use a mix of Muttuo Mortgages’ own customer data and selected third-party market sources. We only use claims where we believe they are supported by reliable data, internal records or publicly available information.
This page explains what those claims mean, where the information comes from and how we review it.
If you have a question about any claim on our website, please contact our team, and we will be happy to explain it.
Our marketing claims:
Access to over 100 lenders
This refers to the lender panel available through our mortgage advice process. It does not mean every lender will be suitable or available for every customer.
We have access to 100 lenders, all of which are listed here.
Whole-of-market mortgage advice
This means our advisers can review a wide range of mortgage options across the market, rather than being limited to one lender. Some products may still be unavailable depending on lender access, eligibility or customer circumstances.
Award-winning experience
This refers to the experience, systems and team behind Muttuo Mortgages, including recognition received under the Fitch & Fitch name.
A list of all our awards can be found here.
The average first-time buyer deposit was £69,990, equal to 21% of the purchase price
Our internal completion data shows that the average first-time buyer deposit was £69,990, equal to around 21% of the purchase price.
Source: Muttuo Mortgages internal completion data.
The average age of a first-time buyer was 33
Our internal completion data shows that the average age of a first-time buyer was 33.
Source: Muttuo Mortgages internal completion data.
First-time buyers needed a household income of around £60,600
Zoopla estimated that the average first-time buyer needed a household income of around £60,600 to buy a typical first home in 2024. This figure is based on Zoopla’s assumptions around average first-time buyer property prices, deposit levels and loan-to-income ratios.
Source: Zoopla, “What income do you need to buy a home in 2024?”, published 20 June 2024.
4 to 5 month gap between sale agreed and completion
Zoopla’s June 2024 House Price Index referred to an estimated 4 to 5 month period between a sale being agreed and completion. This is used as a general market benchmark for the post-offer timeline, rather than a measure of the full journey from first listing to completion.
Source: Zoopla House Price Index, June 2024.
Intermediaries accounted for 87% of mortgage business in 2024
The Intermediary Mortgage Lenders Association reported that intermediaries accounted for 87% of mortgage business in 2024, with this forecast to rise to 89% in 2025 and 91% in 2026.
Source: Intermediary Mortgage Lenders Association, “IMLA predicts healthy lending growth for 2025, greater intermediary business and more remortgaging”, published 23 December 2024.
95% of first-time buyers chose a fixed-rate mortgage
Our internal completion data shows that 95% of first-time buyers chose a fixed-rate mortgage, while 5% chose a tracker or variable-rate product.
Source: Muttuo Mortgages internal completion data.
68% of first-time buyers took out protection alongside their mortgage
Our internal completion data shows that 68% of first-time buyers took out at least one form of protection alongside their mortgage, such as life insurance, income protection or critical illness cover.
Source: Muttuo Mortgages internal completion data.
New-build energy efficiency
Where we say newer homes can be more energy efficient than older properties, this is based on official Energy Performance Certificate data for England and Wales.
Energy use still depends on the property, heating system, tariff, household size and how the home is used.
Source: GOV.UK Energy Performance of Buildings Certificates statistical release
New-build running costs
Where we say new-build homes may cost less to run, this is based on industry research comparing average energy costs for new-build and older homes.
This is an average estimate, not a guaranteed saving for every household.
Source: Home Builders Federation research on new-build energy running costs
5% deposits and high loan-to-value mortgages
Where we say some buyers may be able to buy with a deposit as small as 5%, this refers to high loan-to-value mortgage options, including the 2025 Mortgage Guarantee Scheme.
A 5% deposit does not guarantee approval. Availability depends on lender participation, affordability, credit profile, property type, valuation and lender criteria.
Source: GOV.UK 2025 Mortgage Guarantee Scheme
Lifetime ISA bonus
Where we say a Lifetime ISA can help eligible first-time buyers save for a deposit, this refers to the government bonus available on eligible Lifetime ISA savings.
Rules apply around age, contribution limits, property price, timing and withdrawals.
Source: GOV.UK Lifetime ISA guidance
First Homes scheme
Where we refer to the First Homes scheme, this relates to the government scheme in England that may allow eligible first-time buyers to buy selected homes at a discount to market value.
Availability is limited and eligibility, location and resale rules apply.
Source: GOV.UK First Homes scheme
Shared ownership
Where we refer to shared ownership reducing the upfront deposit needed, this is because buyers usually purchase a share of the property rather than the full market value.
Buyers still need to budget for mortgage payments, rent on the remaining share, service charges and future staircasing costs.
Source: GOV.UK Shared Ownership guidance
New-build warranties
Where we refer to recognised new-build warranties, this means warranty or insurance arrangements that lenders may accept when assessing a new-build property.
Examples may include NHBC Buildmark, Premier Guarantee, LABC Warranty or another warranty provider accepted by the lender. Mentioning these providers does not mean Muttuo Mortgages recommends or is affiliated with them.
Source: NHBC Buildmark cover
Developer incentives
Where we refer to developer incentives, this includes things such as legal fee contributions, cashback, upgrades, flooring, appliances, deposit support or other purchase incentives.
Incentives must usually be disclosed to the lender. They may affect the valuation, mortgage amount, maximum loan-to-value or lender decision, depending on the size and type of incentive.
How we review our claims
We aim to keep our marketing claims accurate, relevant and up to date. Before publishing a claim, we consider:
- The source of the information
We check whether the claim is supported by internal records, lender panel information, award records, customer feedback or publicly available data. - The date of the information
Some claims can change over time, such as lender panel size, product availability or market conditions. - How the claim may be understood
We try to avoid wording that could make a service sound guaranteed when it depends on personal circumstances, lender criteria or market conditions. - Whether extra context is needed
Where a claim could be misunderstood, we aim to explain the limitations clearly.
Questions about a claim?
If you would like to know more about a claim on the Muttuo Mortgages website, please get in touch.
Our team can explain what the claim is based on, when it was last reviewed and whether it applies to your circumstances.
Last updated: 8 June 2026